Terms of service

Effective Date: 20th March, 2025

Welcome to 23Ravens! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our site, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Acceptance of Terms

By accessing, browsing, or purchasing products from 23Ravens, you accept and agree to these Terms and our Privacy Policy.

2. Eligibility

You must be at least 18 years old to use our services or have permission from a parent or guardian. By using our website, you confirm that you meet these eligibility requirements.

3. Use of the Website

You agree to:

  • Use the website for lawful purposes only.
  • Not engage in any behaviour that disrupts or harms the website or its users.
  • Provide accurate information when creating an account or making purchases.

4. Products and Services

  • Product Descriptions: We strive to display our products accurately, but we cannot guarantee that colours or details will be perfectly represented on your device.
  • Pricing: Prices are subject to change without prior notice. We reserve the right to correct pricing errors.
  • Availability: Product availability may be limited. We reserve the right to discontinue items at any time.

5. Purchases

  • Payment: All payments are processed securely. By providing your payment information, you authorize us to charge the applicable amount.
  • Returns and Refunds: Refer to our Return Policy for detailed information.
  • Order Cancellations: Orders may be cancelled within 24 hours of purchase, subject to order processing status.

6. Shipping Policy

  • Processing Times: Orders are typically processed within [1] business day, excluding weekends and holidays.
  • Shipping Methods and Costs: Shipping options and costs are calculated during checkout.
  • Delivery Times: Estimated delivery dates are provided but may vary due to carrier delays.
  • International Shipping: Customers are responsible for customs duties, taxes, and any other fees associated with international shipping.
  • Lost or Damaged Packages: We are not responsible for lost or damaged packages, but we will assist in resolving such issues with the carrier.

7. Cookies and Tracking

  • Use of Cookies: We use cookies to enhance your browsing experience, analyse website traffic, and personalize content.
  • Cookie Consent: By using our site, you agree to our use of cookies as outlined in our Cookie Policy 
  • Opt-Out Options: You may disable cookies in your browser settings, but this may affect your ability to use certain features of the website.

8. Promotions and Discounts

  • Promotional Offers: Promotions and discounts are valid for a limited time and subject to specific terms and conditions outlined in the offer.
  • Non-Transferable: Discounts and promo codes are non-transferable and cannot be combined unless otherwise stated.
  • Misuse: We reserve the right to cancel orders suspected of fraudulent use of promotions.

9. Intellectual Property

All content on the 23Ravens website, including logos, designs, images, and text, is owned by or licensed to 23Ravens. Unauthorized use of this content is prohibited.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

11. Limitation of Liability

23Ravens is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or services, except as required by law.

12. User Accounts

If you create an account with us, you are responsible for maintaining its confidentiality and restricting access. Any activity under your account is your responsibility.

13. Termination

We reserve the right to terminate your access to our website or services if we suspect a violation of these Terms.

14. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Effective Date." Continued use of the website signifies your acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of [Your State/Country], without regard to its conflict of law principles.

16. Messaging Service

Where we facilitate the use of SMS, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/teirgg-rf/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/teirgg-rf/privacy_policy).

17. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: support@23ravens.com.au